Archive for the 'Host Family Resources' Category
Three Ways to Match Families and Au Pairs
No Comment |Posted by: nmeng on February 4, 2010
Host families now have three ways to find just the right au pair to welcome to their home. Rather reading all the details, you can see for yourself:
If you have problems seeing the video on this page, watch it on YouTube by clicking on this link:
Cultural Care Au Pair’s ‘Three Ways to Match’
Remember, too, that as your LCC, I will do everything I can to support you through the process by working closely with you and your matching manager, reviewing au pair applications, helping you construct the list of questions you’ll want to ask during your phone calls with prospective au pairs and anything else you feel might be of assistance.
Want to know more about Cultural Care Au Pair’s ‘Three Ways to Match’? Give me a call or send me an email. I’ll be happy to fill you in on all the details.
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CCAP President Presents: From the Heart
No Comment |Posted by: nmeng on September 9, 2009
Last week we announced the launch of CCAP’s new online community. 
This week Cultural Care Au Pair President, Dave Fougere, added another resource for Host Families and Au Pairs. And he is providing even more transparency about CCAP’s programs, through his new blog Speaking From the Heart.
Dave, the father of two boys and a host father himself, hopes to interact with Host Families, Au Pairs, Cultural Care staff and others in the global discussion, so join the conversation by making a comment, sharing a story or concern.
As Dave says, “It’s about my kids, too.”
Keep up with Dave — father, host dad and CCAP President at: http://www.culturalcarepresident.com
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Join Cultural Care’s On-Line Community
No Comment |Posted by: nmeng on September 3, 2009
Meet other Host Families and discuss all things CCAP
Cultural care has launched a new, innovative on-line resource for Host Families. In the Cultural Care Community families can ask questions, share ideas, ”best practices” they use with their au pair, report a problem they are having or give praise. Cultural Care staff, LCCs and other host families join the discussion and can help answer your questions.
This new community is not meant to replace the customer service structure and systems that we already have in place, but rather to give host families a public forum to share with us and to connect with other families. It’s simple to join the conversation. Just visit http://community.culturalcare.com and let us know what you think!
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Some Thoughts About Real Beauty
No Comment |Posted by: nmeng on August 14, 2009
As an admirer of Dove’s well-respected “Real Beauty” campaign on many levels — both professionally and personally (I am the mother of three daughters, after all) — I was grateful for the opportunity to meet the executive behind the idea for the campaign about three years ago during a business meeting and discuss with her the thoughts behind it.
The following video is of another of the commercials in the series of Dove’s “Campaign for Real Beauty.”
There is a powerful message in the following video. Though the message is unspoken, you don’t have to be silent about it. Talk about it with one another, your sons and daughters, and other young people you know. While you’re at it, try to remember the message yourself:
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Au Pair and Host Family Meeting Schedule 8/09 - 12/09
No Comment |Posted by: nmeng on August 14, 2009
We hope that by publishing advance notice of the meeting dates, it will be easier for our families and au pairs to schedule these events into your busy calendars. We are aware that there are circumstances that may prevent your au pair from attending a meeting; however, for every monthly meeting a make-up meetings will be available. The make-up meetings are only for legitimate make-ups.
Following is the list of dates to be aware of:
– August 29, 2009 2:00 pm - 4:00 pm: Au Pair Monthly Meeting, at my home 131 Watertown Road, Berlin, MD (Pizza Party and planning September trip to DC and Kids First Fundraiser)
– September 19, 2009 8:00 pm - 11:00 pm: Au Pair Monthly Meeting, Washington, DC, Sightseeing and Int’l Dinner ($15.00) Au Pairs will also participate in the Fall Continuing Education Requirement. Details about departure times and locations will be finalized by August 29 meeting.
– October 17, 2009 11:30 am to 1:30 pm: Host Family Event - Fall Fun Fair (this counts as an Au Pair Meeting, too, location and details will follow.)
– November 22, 2009 3:30 pm to 6:00 pm Au Pair Monthly Meeting - Annual Au Pair Thanksgiving Dinner, my family’s home on Wildlife Lane, Salisbury, MD
– December 6, 2009 Au Pair Monthly Meeting We are coordinating with other au pair groups to plan a trip to Baltimore, Philadelphia or Wilmington. Specifics will be nailed down by end of September.
Remember: If an au pair cannot make the monthly meeting, she or he must meet with me within 7 days of the scheduled meeting. I will always have an alternate date posted on the web site calendar or an au pair can request a specific time.
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The meeting schedule for the first four months of 2010 will be issued in October.
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11 Tips for CCAP Au Pairs Insured by Erika Travel Insurance
No Comment |Posted by: nmeng on July 13, 2009
Understanding your insurance and requirements is the best policy!
1. Find a Doctor: (This tip will save you time and money if you use a participating provider.) Look up an Aetna provider on www.aetna.com\docfind\erika
2. Aetna vs. Erika Insurance: Call the doctor’s office and say you have “Aetna” (not Erika insurance because they will not recognize the Erika name).
3. Insurance Card: Bring your Insurance Certificate Card with you to the doctor’s office
4. ID number: Give the doctor’s office your CCAP booking number – this is your insurance ID number (do not give them the policy number 10462 or 11190 as your id number because all au pairs have the same policy number).
5. Your name: Provide the doctor’s office with your FULL name (as it appears in your passport or visa) - Including all of your family names.
6. Billing address: If the doctor does not send Aetna the bill, they will bill YOU instead. Tell your doctor to send bills to:
Aetna Student Health
P.O. Box 15719
Boston, MA 02215
7. Deductibles: Do not pay the Aetna provider’s office for the visit except for your deductible: $65 for Basic and $35 for Extended.
8. Call Aetna if the doctor’s office can’t find your name: Be sure to have the doctor’s office call Aetna at 800-783-7447 to confirm your insurance benefits and coverage dates. Have them call while you are there in the office so you can have the insurance pay for the visit. If they cannot reach someone or give you difficulties, be sure to take down the name of the person in the doctor’s office and we can contact them during the next business day. Call Aetna yourself and ask them to contact the doctor’s office on your behalf.
9. If Aetna does not have your name: Call Cultural Care at 800-448-5753 and they will confirm your eligibility with Aetna. All au pairs have insurance coverage while participating on the program, so do not panic! It is usually just a clerical mistake that can be easily fixed.
10. Important Things to Remember About Coverage:
* Emergency Room: Remember that you have an extra Emergency Room deductible if you go to the ER: $150 for Basic and $50 for Extended, plus your normal deductible of $65 or $35.
* Routine Care: Remember that routine care is NOT covered – if you go for a doctor’s visit because you do not feel well, or something is wrong, remind the doctor’s office that routine visits are not covered and they must send Aetna a bill explaining why you needed treatment.
* Hospitalizations or Accidents while driving: Be sure to contact the Assistance Company in the event that you have to go to the hospital or are in an accident with your car. The Assistance Companies are open 24/7 and the phone numbers are on your insurance certificate and in the policy booklet.
* If you get a bill at home: if you receive a doctor’s bill at home, please contact the insurance at 800-783-7447 to be sure the insurance has also received the bill to pay it. Otherwise, the doctor will expect payment from you and you may begin to receive Collection Notices. To prevent this from happening, contact Aetna immediately after you get a bill.
* Prescriptions: If you have a prescription, you must first pay for it and then send in a claim form with the receipt from the pharmacy (both the cash register receipt and the medication information label attached to the prescription.) You will be reimbursed for all medications except for acne, birth control or medication that you take for a pre-existing condition.
11. Claim forms: go to www.erikainsurance.com and you can download claim forms.
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Got Questions? We’ve Got “Au Pair Answer Mom”
No Comment |Posted by: nmeng on June 4, 2009
In addition the corporate office staff, your Program Director, your LCC and your family infosource site, Cultural Care Au Pair now provides another resource to help Host Families get answers to commonly asked questions and gain deeper understanding of the Cultural Care Au Pair program. Meet Au Pair Answer Mom, Susan Robinson. Not only is she a CCAP staff member, Susan has been a Host Mom to nine (count them) au pairs in the past 14 years.
Click on this link to learn more about Susan, watch the videos that are already available, and keep tabs on new videos as they become available. Make sure to save your the page to your browser’s favorite places. You’ll also find a link to the page in the sidebar of this blog.
If you have a question you don’t see answered, send it to aupairanswermom@culturalcare.com for an answer.
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